You can edit your custom questions at any time using the Yell for Business app:

  1. Tap on Account in the navigation bar
  2. Tap on Products
  3. Tap on Advanced Questions
  4. Tap on the + icon in the top yellow bar to add a new question or tap the arrow next to an existing question to re-word it
  5. Type the question you would like asked before a conversation is passed to you and then tap Done
  6. To remove questions or change the order, tap on Edit
  7. The icon to the left of each question lets you delete it, and the icon to the right lets you change the order. Once you’re happy, tap on Done to save your changes

 

For more information click here.