Question 1

Should I respond to reviews of my business?

Accepted Answer

Yell.com users value responsive businesses very highly. So, we strongly recommend leaving feedback to your reviews. This will help you to show your high customer service standards and other visitors will see you as a responsive business.

It only takes a few minutes to thank a user for their feedback and encourage them to choose your business again. To reply as the business owner, click the Add Response button under the review on your business account, or simply add a comment on your Yell.com profile page when logged in as the business.

When responding to a review, it’s best to keep your comments concise and constructive manner – don’t forget all comments are public. See more tips on replying to reviews in our Responding to Reviews guide. 

Question 2

Do you have anything else that can help me to manage my reviews?

Accepted Answer

Our Ratings & Reviews is full of more tips and features as well as a how-to guide to using Yell Reviews for business owners.

Download the brochure here

Question 3

How to request and respond to reviews

Accepted Answer

In this short video we’ll guide you through requesting and responding to reviews to help improve your business's chance of being chosen over your competitors.

How can we help you today?

Yell Reviews articles

Yell Reviews - Help for business owners