Customers can leave reviews on Yell.com based on their genuine experience with a business.


Reviews may include both positive and negative feedback. Negative reviews can provide businesses with an opportunity to understand customer concerns and respond constructively.


If you receive a negative review, you can respond publicly using the Business Response feature to address the feedback or explain how the issue has been handled.


If you believe a review breaches our Reviews Policy or Yell.com Conditions of Use, you can report it using the Report Review link displayed alongside the review. 


Reviews reported to us will be assessed in accordance with our Reviews Policy before we decide whether they should remain visible or be removed.