Social media sites can sometimes become unlinked as a result of you changing your password. This consequently “breaks the link” between the dashboard and your personal page. 
It is also common for linked account tokens to expire after a 60-day period if you do not login at all. 
In order to re-link this and fix the issue, give us a call on 0800 555 444 with your passwords ready and access to a laptop/computer. The product support expert will re-link the social account with you.