Question 1

How can I contact Yell?

Accepted Answer

Live message – Click the Send Message Now button at https://yell.com/contactus/ to message our Customer Care team Mon-Fri 8am-5pm

Call us – Speak to a member of our team on 0800 555 444, Mon-Thu 9am-5pm, Fri 9am-4.30pm

Write to us – If you are a regulatory or enforcement agency, please send your request in writing to The Legal Team, Yell Limited, 3 Forbury Place, Forbury Road, Reading, Berkshire, RG1 3YL

Question 2

What can Yell products do for me and my business?

Accepted Answer

Yell offers a wide range of digital products to businesses of all sizes, large or small. Go to Yell Business to explore digital marketing services such as social media advertising, website design, pay per click advertising and tools such as a website checker to help grow your business online.

Question 3

What if I can't pay my bill?

Accepted Answer

Sorry you are having trouble paying your bill – we understand that circumstances sometimes change.

It is important you let us know as soon as possible, so that we can discuss your current situation.

Call our Customer Advisers on 0800 371 105.

See additional ways we can help on our billing and support page: https://support.yell.com/support/solutions/folders/77000283136

Question 4

What if I’m struggling with debt?

Accepted Answer

We appreciate that each business’s circumstances are different, and that struggling with debt can be stressful.

Please see the Government debt guidance for more information: https://www.gov.uk/debt-advice

Please call us on 0800 555 444 as soon as possible to discuss how we can work with you.

Question 5

What if I’m experiencing health challenges?

Accepted Answer

We appreciate that each person’s circumstances are different, and that struggling with your health, including mental health, can be a strain. If you have concerns, we suggest using one of the below resources:

For health and wellbeing support, please see: https://www.nhs.uk.

For mental health crisis or emergency, please see the NHS services: https://www.nhs.uk/nhs-services/mental-health-services/where-to-get-urgent-help-for-mental-health/.

For less urgent support: https://www.nhs.uk/nhs-services/mental-health-services/.

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