Q: Live Service Checker

<table style="width: 100%;"><tbody><tr><td style="width: 100.0000%;"><span dir="ltr" style="box-sizing: border-box; font-weight: inherit; text-align: start; text-indent: 0px; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px;">No known system issues</td></tr></tbody></table> <span dir="ltr" style="-webkit-font-smoothing: antialiased; box-sizing: border-box; font-style: inherit; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: inherit; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">We'll update this page with regular updates.

Question 1

How can I contact Yell?

Accepted Answer

Live message – Click the Send Message Now button at https://yell.com/contactus/ to message our Customer Care team Mon-Fri 8am-10pm

Call us – Speak to a member of our team on 0800 555 444, Mon-Thu 9am-5pm, Fri 9am-4.30pm

Write to us – If you are a regulatory or enforcement agency, please send your request in writing to The Legal Team, Yell Limited, 3 Forbury Place, Forbury Road, Reading, Berkshire, RG1 3YL

Question 2

What can Yell products do for me and my business?

Accepted Answer

Yell offers a wide range of digital products to businesses of all sizes, large or small. Go to Yell Business to explore digital marketing services such as social media advertising, website design, pay per click advertising and tools such as a website checker to help grow your business online.

Question 3

Can I buy Yell products online?

Accepted Answer

Some Yell products are available to purchase online, via shop.yell.com. If your desired product is not shown on the online store, then please contact us.

Question 4

Online purchase FAQ

Accepted Answer

Can I buy Yell products online?
How do I pay for my online products?
What happens next, now that I have selected and paid for my Yell product?
How can I see my advert on Yell.com?
How do I check the performance of my Yell products and whether they are working for me?
How do I manage the products I purchase online?

Can I buy Yell products online?

Some Yell products are available to purchase online, via shop.yell.com. If your desired product is not shown on the online store, then please contact us.

How do I pay for my online products?

All purchases made via shop.yell.com are paid for via credit or debit card at the time of purchase. Monthly recurring charges will be charged to the credit or debit card used for the initial purchase as set out in our Advertising Terms and Conditions.

What happens next, now that I have selected and paid for my Yell product?

Once you have selected and paid for your Yell products via shop.yell.com, you will be asked to provide the content for your Yell products and then we will set your Yell products live within 24 hours. Products can then be managed via our online account, or via the Yell for business app.

Your advert will be displayed on Yell.com within 24 hours of purchase. To see your advert, simply search on Yell.com or click the link to your Yell.com profile via your online account.

How do I check the performance of my Yell products and whether they are working for me?

You can access analytics for your Yell products via your online account, or via the Yell for business app.

How do I manage the products I purchase online?

You can update the content of your Yell business listing via the Yell for Business app or your online Yell account.

Yell for Business app

Tap here to launch the Yell for Business app
Tap on Manage profile on the main app screen
On the Profile screen, you can add and edit your business details and links

Online Yell account

Log in to your Yell online account
Select Manage your profile page
If you have multiple business listings with Yell, then you will be prompted to select which listing to edit
Select from the Profile summary the content you wish to update

Question 5

I’ve just purchased a Yell product, what happens now?

Accepted Answer

Each digital marketing solution with Yell is built to suit individual business needs. During our onboarding process, we will send you a Statement of Work document via email. This document contains everything you need to know about your programme, including what happens next – please make sure you retain this for your records.

If for some reason you are unable to find it, please feel free to contact us so we can send it to you again.

Live message – Click the Send Message Now button at https://yell.com/contactus/ to message our Customer Care team Mon - Fri 8am-10pm.

Call us – Speak to a member of our team on 0800 555 444, Mon-Thu 9am-5pm, Fri 9am-4.30pm

If you have recently purchased Yell products online, click here for more information.

Question 6

How do I check the analytics for my programme?

Accepted Answer

Yell provides performance analytics for all paid programmes, all of which are accessible through your online account, or through the Yell for Business app.

Online account

Click or tap here to log in to your online account.

You will find the performance of your programme within the Analytics section of your online account where you can drill into specific performance metrics measured for each product.

For Yell.com and Smart Performance, we measure Impressions, Activities, Clicks and Calls. Details of what these metrics mean can be found within the Analytics section. Where call tracking has not been set up, you can contact us for help in getting set up.

Each of our other products offer their own suite of analytics that you will find useful in keeping track of the performance of your overall Yell programme.

Yell for Business app

Click or tap here to launch or download the Yell for business app.

Once you have logged in to the app, follow the simple steps below to view your analytics:

Question 7

8 tips to drive traffic to your website

Accepted Answer

1. Encourage friends, family, work colleagues and associates to visit your new website. Ask them for feedback and encourage them to share it with their friends and family. You might consider offering a local ‘friends & family’ or ‘first-time customer’ discount to drive early engagement and conversion.

2. Set up / claim and optimise your Google Business Profile (GBP). Keep your content fresh e.g. update your opening hours and services, answer FAQs, upload new images & videos. Add your website address to GBP along with compelling reasons to visit your site. Aim to post at least once a week.

3. Request & respond to online customer reviews on Google, Yell.com and other reviews platforms relevant for your trade/industry. Responding appropriately and within good time sends signals to search engines that you deliver a good end-to-end customer experience. It’s a good idea to showcase new customer reviews/ratings on your website to instil trust and drive conversion.

4. Set up social media accounts like Facebook and post unique, shareable content regularly Add a link to your website. Announce the launch of your new website on your social platforms. Aim to post relevant content on your specialist subject, authored by you. Add a website link back to the relevant page of your site on posts and promote compelling reasons to visit. Add hashtags to posts to increase relevance, targeting specific keywords and locations. Why not run a competition? First 10 replies to the post get X% off or Free X. Acknowledge and respond to customer’s engagement / posts in good time to deliver the best customer experience.

5. Drive trusted, relevant, authoritative links to your website. Ask partners/ suppliers/ clients you work with to add backlinks from their site to yours eg: citing you as a trusted partner or preferred supplier. Post to other relevant trade/industry/local forums and blogs and include links back to your website when it’s relevant to encourage more traffic – but don’t spam, that gives a poor user experience, and can be a negative ranking factor in search results.

6. Promote your website address offline & online to drive more traffic, for example on the end of your email signature / company van / shopfront / posters/ leaflets / business-cards / office stationery.

7. Keep your website pages updated and aim to add new fresh, relevant content regularly to attract new visitors and provide reasons to repeat visit. Regular updates send signals to search engines that you’re an active and your pages are relevant to return to answer users' queries. Updates need to be a substantial – changing a few words here and there will not qualify as an update – aim to add value: new, rich, engaging content that’s helpful, relevant and compelling.

8. List and promote your business Name, Address & Phone (known as NAP) consistently online. This is important information for your visitors and helps build basic 'trust' ranking signals, helping search engines authenticate you are a UK-based business. It also helps search engines affiliate your overall online presence and reputation, which informs your website pages ranking power. Promote your trading NAP consistently on every page of your website and on all online platforms for the best chance of being found, trusted and chosen for all your products / services.

Question 8

10 ideas for valuable content to add to your website

Accepted Answer

1. Showcase your latest customer reviews and ratings.

2. Add an eCommerce functionality – consider selling items like online gift cards for your services, if you don't sell physical products.

3. Update visitors on a new service, specialism, accreditation, partnership or team updates.

4. Showcase your latest projects; before & after pictures, describe the work and customer benefits you delivered, cite the date + location, link to the associated online customer review.

5. Promote your Top 10 best-sellers so far in 2023.

6. Promote seasonal offers with offer end dates to drive urgency and conversion.

7. Promote your latest Social counts eg: 500 Facebook followers / 1000 likes + counting! Add a Call-to-Action, promote a reason to engage with you on social media.

8. Report on the latest wider trade/industry news that affects your customer base, add external links to trusted, authoritative sources for more information.

9. Blogging is a great way to demonstrate your business's 'Expertise, Authoritativeness and Trustworthiness' (known as E-A-T, a key Google quality metric). This also provides your website with fresh new content to help attract new customers and drive repeat website visits.

10. Keep a close eye on your local competitors – be sure to highlight key reasons for potential customers to choose your business on every page in relation to each product and service that you offer.

Remember - Our Customer Care team are here to help you make updates to your website.

Question 9

Online purchase next steps

Accepted Answer

Once you have selected and paid for your Yell products via shop.yell.com, you will be asked to provide the content for your Yell products and then we will set them live within 24 hours. Products can then be managed via our online account, or via the Yell for business App

Question 10

How do I cancel my Yell advertising or product?

Accepted Answer

We're sorry that you are thinking of leaving Yell.

If you have paid advertising, please let us know why you would like to leave so we can discuss your options by calling a member of our Customer Care team on 0800 555 444, Mon-Thu 9am-5pm, Fri 9am-4.30pm. 

If you only have a free listing, please message us by clicking here.

Question 11

When can I cancel my Yell contract?

Accepted Answer

When you purchase a product or advertising from Yell you are signing up to a minimum contract term.

The minimum terms for Yell products are:

Yell.com, Reputation Manager, Websites, Stores and Videos - Contracts for these products run for a 12-month minimum term and then continue monthly thereafter.

Smart Performance, PPC, PPC Plus, Display and Social Adverts - these products have a 6-month minimum term contract period which continues monthly thereafter.

PPC Premium - PPC Premium contracts run for a 4-month minimum term and then continue monthly.

Total Marketing Packages, Presence Packages, Promotion Packages - Contracts for these packages run for a 12-month minimum term and then continue monthly thereafter.

If your minimum term has passed and you wish to cancel your contract, please call our Customer Care team on 0800 555 444, Mon-Thu 9am-5pm, Fri 9am-4.30pm.

Question 12

Dissatisfied with Yell's products or service

Accepted Answer

We are sorry to hear that Yell did not meet your expectations. Your feedback is important to us and we want to try and put things right for you.

The best way for you to raise your complaint is to contact a member of our Customer Care team:

Live message – Click the Send Message Now button at https://yell.com/contactus/ to message our Customer Care team Mon-Fri 8am-10pm

Call us – Speak to a member of our team on 0800 555 444, Mon-Thu 9am-5pm, Fri 9am-4.30pm

Or, you may write to us at: Yell, 3 Forbury Place, Forbury Road, Reading, Berkshire, RG1 3YL, United Kingdom.

Question 13

Yell Social Media and Messaging Guidelines

Accepted Answer

These guidelines aim to help create a safe environment on all social media channels and messaging platforms owned and/or operated by Yell. We request that anyone engaging with us or other members of the community on our social media channels and/or messaging platforms shows courtesy and respect for our employees and all other members of our social media communities, and agrees to follow these guidelines.

We ask both consumers and customers to abide by these guidelines. Any comments about Yell must be based on a genuine, direct, first-hand experience with us. For clarity, our definition of an experience is where you have been actively engaged as part of a buying process or delivery of our services.

Posts, comments and messages must not:

contain content which may be considered defamatory, libellous or malicious about Yell, its employees and/or representatives or other organisations or groups;
be intentionally or unintentionally false, misleading, deceptive, inaccurate, incorrect, unreliable or off-topic;
contain content that is discriminatory, offensive, threatening, abusive, obscene, hateful or inflammatory. This includes (but is not limited to) the use of profanities; prejudiced comments; and/or hate speech;
breach copyright or other intellectual property rights, for example by: i) using Yell’s or someone else's images or written content without permission; or ii) failing to give acknowledgement where permission has been given to reproduce something;
include accusations against a named person such as a Yell employee;
detail personal information such as full names, email addresses, mailing addresses or phone numbers of individual members of staff, or any other individual;
contain any competitor advertising or promotion;
promote any aims, ideals or agendas;
breach any of the terms of any of the social media platforms themselves; and/or
contain links to inappropriate content and/or content that breaches any of the above terms.

Comment responses and moderations

We aim to respond to your comments and messages across our social media channels within 3 hours (8am - 6pm Monday to Friday on a business day).
There are filters on some social media platforms to hide obscenities, and we will also use our own discretion to hide or delete comments where they contravene these guidelines.
There are filters on our messaging platforms designed to identify obscenities, and we will use our own discretion to establish whether these comments contravene these guidelines
We may block users from our social media channels and/or messaging platforms if their comments breach our guidelines, and we may contact people by private message to advise them of this and highlight our guidelines to them.
We reserve the right to send any comments to law enforcement authorities for investigation as we feel necessary or as required by law.

These guidelines apply to all Yell's social media channels including, but not limited to @Yell & @YellBusiness Facebook Pages, @Yell, @YellBusiness & @YellSupport Twitter accounts, @Yell LinkedIn company page, @Yellcom & @YellBusiness Instagram profiles, and @Yell & @YellBusiness YouTube channels.

These guidelines apply to Yell’s messaging platforms including Yell Messaging and Yell Service Messaging.

Question 14

Notice and Takedown Policy

Accepted Answer

We do not edit, pre-vet or review any third-party material we display but as a responsible publisher, Yell respects the legitimate rights of copyright and other intellectual property owners. We therefore operate a notice and take-down procedure for alleged infringement as detailed below.

Please be aware that providing false or misleading information in a notification may result in civil and/or criminal liability.

Notice and procedure for making claims of copyright infringement

NOTE: THE FOLLOWING RELATES EXCLUSIVELY TO NOTIFYING US THAT YOUR COPYRIGHT MATERIAL MAY HAVE BEEN INFRINGED. WE WILL NOT RESPOND TO ANY OTHER ENQUIRIES VIA THIS PROCESS.

If you believe that your work has been copied in a way that constitutes copyright infringement, you will need to send a written notification by email to ask.legal@yell.com including the following:

A signature (physical or electronic) of an individual authorised to act on behalf of the copyright owner;
A description of the copyrighted work;
A description of where the infringing material is located and where applicable, the URL(s);
Your full name and email address so that we can contact you;
You must agree to and include the following statements in the notification:
1. 'I believe in good faith that the use of the material in the manner complained of is not authorised by the copyright owner, its agent or the law'; and
2. 'The information in this notification is accurate, and under penalty of perjury, I am the owner, or an agent authorised to act on behalf of the owner, of an exclusive right that is allegedly infringed'.

Please include “Notice of Takedown Request” within the title/ subject field of your email.

Yell’s Legal Team will aim to send an acknowledgement of the report received within 48 hours (excluding weekends and bank holidays) and provide a full response within 7 working days. Where we deem it appropriate, we will take down or disable access to the material that is claimed to be infringing.

Notice and procedure for making claims of trademark infringement

NOTE: THE FOLLOWING INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING US THAT YOUR TRADEMARK MAY HAVE BEEN INFRINGED. WE WILL NOT REPONSE TO ANY OTHER ENQUIRIES VIA THIS PROCESS.

If you believe your trademark has been infringed, you will need to send written notification by email to ask.legal@yell.com including the following:

Identification of the trademark(s) you allege have been infringed, including the registration number, if applicable;
A description of where the infringing material is located and where applicable, the URL(s);
Your full name and email address so that we can contact you;
You must agree to and include the following statements in the notification:
1. 'I believe in good faith that the use of the material in the manner complained of is not authorised by the copyright owner, its agent or the law'; and
2. 'The information in this notification is accurate, and under penalty of perjury, I am the owner, or an agent authorised to act on behalf of the owner, of an exclusive right that is allegedly infringed'.

Please include “Notice of Takedown Request” within the title/ subject field of your email.

Yell’s Legal Team will aim to send an acknowledgement of the report received within 24 hours (excluding weekends and bank holidays) and provide a full response within 7 working days. Where we deem it appropriate, we will take down or disable access to the material that is claimed to be infringing.

Notice and procedure for making claims of passing off

Yell does not review reports of passing off. You may want to consider seeking independent legal advice in connection with such matters.

Question 15

Live Service Checker

Accepted Answer

No known system issues

We'll update this page with regular updates.

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