Question 1

What is a 'Business Response'?

Accepted Answer

Businesses listed on Yell.com can reply to reviews left on their profile using the Business Response feature. This allows them to respond to customer feedback, address concerns, or thank customers for their comments.

Business responses appear publicly beneath the review on the business listing so other users can see how the business has responded.

If a business replies to your review, you will receive a notification email. Other users may also leave comments on your review.

If you do not wish to receive notifications about comments or Business Responses, you can manage your preferences in the Settings tab of your Yell account.

Question 2

How do I create a Yell account?

Accepted Answer

To create a Yell account, click the My Account button on any Yell.com page and select Create an account.

Enter your name, email address, and a password, then click Submit. To complete the process, you will need to click the verification link we send to your email address.

You can also sign in using your Google or Facebook profile. To do this, simply click the Google or Facebook button on the login screen. If you are not already signed in, you will be asked to enter your social account credentials.

Your display name will be created automatically and can be updated at any time in the Settings section of your account.

Question 3

I’ve forgotten the password to my Yell Reviews account

Accepted Answer

If you have forgotten your password, you can reset it from your Account.

Click "Forgotten your password?"
Enter the email address registered with your Yell account
Follow the instructions in the password reset email

If you do not receive the email, please check your spam or junk folder.

Question 4

How do I contact you about Yell Reviews?

Accepted Answer

If you need help with Yell Reviews, you can contact our Customer Care team.

Live message
Click the Send Message Now button at
https://yell.com/contactus

Our Customer Care team is available Monday to Friday, 8:30am – 5pm.

Question 5

What will you do with my personal information?

Accepted Answer

When you create a Yell account or leave a review, we collect certain information such as your name and email address.

This information is used to manage your account, help verify reviews, and maintain the integrity of the Yell Reviews platform.

Your display name may appear publicly alongside any reviews you publish on Yell.com.

Your email address and other personal information are not shown publicly.

We handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

Question 6

Can businesses remove my review?

Accepted Answer

No. Businesses cannot remove reviews from their Yell.com listing.

Businesses can respond to reviews using the Business Response feature or report a review if they believe it breaches our Reviews Policy.

Reviews reported to us will be assessed in accordance with our Reviews Policy before we decide whether they should remain visible or be removed.

Reviews are not removed simply because a business disagrees with the rating or feedback, provided the review complies with our Reviews Policy.

Question 7

Can a business ask me to remove or change my review?

Accepted Answer

Businesses may contact you to discuss your review or respond publicly using the Business Response feature on their Yell.com listing.

However, businesses cannot remove reviews themselves. If a business believes a review breaches our Reviews Policy, they can report it for our team to assess.

If your experience with a business changes, you can choose to edit your review at any time from your Yell account.

Reviews are not removed simply because a business disagrees with the rating or feedback, provided the review complies with our policy requirements.

For more information about how reviews are assessed, please see our Yell Reviews Complete Guide and Reviews Policy.

Question 8

How long does it take for my review to appear on Yell.com?

Accepted Answer

Reviews usually appear on Yell.com shortly after they are submitted.

In some cases, there may be a short delay before your review becomes visible. This can happen if:

• Your email address has not yet been verified

• The review is undergoing checks to ensure it complies with our Reviews Policy
• The review has been reported and is being assessed
• There is a temporary technical or indexing delay

If your review does not appear within 48 hours after verification and you believe it complies with our Reviews Policy, please contact our support team.

For more information about how reviews are assessed and published, please see our Yell Reviews Complete Guide.

Question 9

Why can't I publish my review?

Accepted Answer

There are a few reasons why you may not be able to publish your review:

• You are not logged into your Yell account
• Your email address has not been verified
• The business has reviews turned off on their listing
• Your review contains content that may breach our Reviews Policy
• You have already reviewed the same business recently – you can only leave another review for the same business once 30 days have passed since your previous review

If your review cannot be submitted or published, please review our Reviews Policy and ensure your review complies with it.

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