Businesses may contact you to discuss your review or respond publicly using the Business Response feature on their Yell.com listing.


However, businesses cannot remove reviews themselves. If a business believes a review breaches our Reviews Policy, they can report it for our team to assess.


If your experience with a business changes, you can choose to edit your review at any time from your Yell account.


Reviews are not removed simply because a business disagrees with the rating or feedback, provided the review complies with our policy requirements.


For more information about how reviews are assessed, please see our Yell Reviews Complete Guide and Reviews Policy.