Yes. Responding to reviews can help demonstrate that you value customer feedback, are committed to improving your service.

It only takes a few minutes to thank a customer for their feedback and encourage them to choose your business again. To reply, click the Add Response button under the review on your business account, or add a comment on your Yell.com profile page when logged in as the business.

When responding to reviews, we recommend that you:

• Thank customers for positive feedback
• Respond constructively to negative reviews
• Remain professional and respectful
 • Avoid sharing personal information about customers or staff

Your response will appear publicly beneath the review so other users can see how your business has addressed the feedback.

When replying to a review, it’s best to keep your comments concise and constructive. Remember that all responses are public.

For more tips on replying to reviews, please see our Responding to Reviews guide.