users value responsive businesses very highly. So, we strongly recommend leaving feedback to your reviews. This will help you to show your high customer service standards and other visitors will see you as a responsive business.
It only takes a few minutes to thank a user for their feedback and encourage them to choose your business again. To reply as the business owner, click the Add Response button under the review on your business account, or simply add a comment on your profile page when logged in as the business.
When responding to a review, it’s best to keep your comments concise and constructive manner – don’t forget all comments are public. See more tips on replying to reviews in our Responding to Reviews guide.