Question 1

How do I update my eCommerce store?

Accepted Answer

Click here to visit our dedicated help & support portal for eCommerce stores.

Question 2

How do I add an image slider to my website?

Accepted Answer

Follow these steps to add an image slider to your website –

From the menu on the left-hand side, click Widgets to open the widgets panel
Click and drag the Image slider widget to where you would like it positioned on your website
Click Add image to add images to your Image slider widget
Click the Design tab to configure the layout, framing and spacing

Click here to watch our how-to video on how to add an image slider to your website.

Question 3

How do I add a photo gallery to my website?

Accepted Answer

Follow these steps to add a photo gallery to your website:

From the menu on the left-hand side, click Widgets to open the widgets panel
Click and drag the Photo Gallery widget to where you would like it positioned on your website
Click Add image to add images to your photo gallery widget
Click the Design tab to configure the layout, framing and spacing.

Click here to watch our how-to video on how to add a photo gallery to your website.

Question 4

My hosting company won’t let me repoint my domain, what can I do?

Accepted Answer

Some companies don’t offer hosting without a website which is why they may not let you repoint your domain. If that is the case, you will need to transfer your domain to us.

.uk Domain

If your domain ends in .uk, please contact your hosting company and ask them to change the IPS Tag to TUCOWS-CA.

When that is complete, contact us and we can complete the transfer.

.com, .net, .org Domain

If your domain ends with anything else, such as .com, .net, .org etc., please ask your hosting company to unlock the domain, update the domain administrator email address to your personal email, and provide you with the domain name’s Auth Code (sometimes referred to as an EPP Code).

Once they confirm this has all been done, contact us so we can start the transfer process for you.

You will then receive an email asking you to accept the transfer and enter the previously mentioned code, it then takes 5 days for the transfer to complete.

Once you have confirmed the authorisation, contact us and we will complete the transfer.

Question 5

How do I add videos to my website?

Accepted Answer

Follow these steps to add videos to your website –

From the menu on the left-hand side, click Widgets to open the widgets panel
Click and drag the Video widget to where you would like it positioned on your website
To add a video, click the Upload video button and select the video you want to upload. You can upload a video up to 200MB in all formats. You can upload videos from your device, Facebook, Instagram, Dropbox or Google Drive
Alternatively, you can enter a URL for a video hosted on YouTube, Vimeo or DailyMotion

Click here to watch our how-to video on how to add a video to your website.

Question 6

How do I manage my website’s global design settings?

Accepted Answer

To make changes to your global website design, click Design from the menu on the left-hand side to open Global Design.

The Global Design section lets you make global changes that affect your entire site. You can customise your website’s text, buttons, images, background, and navigation widgets from this menu.

Click here to watch our how-to video on how to manage your website’s design settings.

Question 7

Consent Mode V2 FAQs

Accepted Answer

TABLE OF CONTENTS

What is the Digital Markets Act (DMA)?
What is Google Consent Mode v2?
What you need to do if Yell has NOT built your website:
What you need to do if Yell built your website:
Resources:

What is the Digital Markets Act (DMA)?

Q: How do I update my eCommerce store?

<a href="https://support.multiscreensite.com/hc/en-us/categories/360003767594-eCommerce">Click here</a> to visit our dedicated help &amp; support portal for eCommerce stores.

The Digital Markets Act (DMA) is a regulation by the European Union (EU) aiming to create a fairer and more competitive digital market. It primarily targets large online platforms, often referred to as "gatekeepers," which dominate specific sectors like online search, social media, and app stores.

The gatekeepers of the DMA are: Alphabet, Amazon, Apple, ByteDance, Meta and Microsoft.

Alphabet is the parent company of Google. ByteDance is the parent company of TikTok.

All of these gatekeepers are making changes to ensure they adhere to the regulations. In some cases, these changes will have or are already having a direct knock-on impact to end users of products and services they operate. Google for example is requiring the implementation of a tool called Consent Mode v2, this has a direct impact on users of Google Analytics and Google Ads.

Google Consent Mode v2 is a tool that Google has asked website and app owners comply with data privacy regulations, by respecting user consent choices regarding cookies and data collection this is in response to the DMA of which Alphabet are a Gatekeeper.

Who needs it:

Website and app owners who use Google Analytics, Google Ads, Tag Manager and operate in regions with strict privacy laws like the UK.
Advertisers who want to respect user choices while maintaining campaign effectiveness.

What you need to do if Yell has NOT built your website:

1. If you have a consent (cookie) banner

Check its configuration and see if it is capturing consent in line with Googles EU Consent Policy

2. If you don't have a consent (cookie) banner
There are essentially three ways to gather your users consent:

Implement a banner from a consent management platform (CMP) - link (Easy)
Leverage your website builders built in consent banner if it supports Consent Mode v2 e.g., Wix
Build your own - link (Hard)

3. Communicate the changes to Yell
As a customer who has a PPC product with us, Yell will need a little time to make changes to the configuration of Google Tag Manager this is to ensure that consent is being communicated to Google in the right way.

You need to act now; Google have asked for these changes to be made by March 6. The impact of not implementing Consent Mode v2 is not entirely clear but the performance of some PPC campaigns may be impacted. As we learn more, we will update this topic.
Let us know when you have made your change, if you have an account manager let them know that you have made changes, alternatively let us know here

What you need to do if Yell built your website:

As your Marketing partner, Yell will, wherever possible implement the changes necessary to ensure that you are not impacted by Google’s stricter enforcement of Consent Mode. In the majority of cases, you will not need to do anything.

If you are on a Wix website, we will be making three changes:

We will be ensuring that consent banners include the following options for consumers ‘Accept’, ‘Decline’ and ‘Manage’.
We will be enabling Consent Mode v2 in the Wix platform.
We will be adjusting the behaviours of the ad triggers so that related code only loads when consent is granted.

If you are on a Duda website, we will be making two changes:

We will be adding CookieBot’s Google Approved CMP (which has consent mode built in)
We will be adjusting the behaviours of the ad triggers so that related code only loads when consent is granted.

If you are on a WordPress website, our intent is to add the CookieBot CMP product, however if you have more than 50 pages, we will be in touch to discuss implications.

Resources:

Google Consent Mode docs: https://support.google.com/analytics/answer/9976101?hl=en
Google Consent Mode Partner Program: https://cmppartnerprogram.withgoogle.com/
IAB Transparency & Consent Framework (TCFv2): https://iabeurope.eu/transparency-consent-framework/

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