Q: How do I know which listing page or branch I'm currently editing?

<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">At the top of the My business screen you’ll see the business listing you are currently editing.

Question 1

How do I log in to my Yell online account?

Accepted Answer

You can access your Yell online account here. Log in using your email address and password.

If you don’t already have a Yell account set up, then you will need to register for one first (for Yell customers this is different to your customer account number).

If you have forgotten your password or are unsure if you have an account with us, follow the forgotten password link on the login screen.

Question 2

How do I reset my password?

Accepted Answer

To reset your Yell account password, follow these steps:

Tap the Forgotten Password? link
Enter the email address you used for creating your Yell account
Check your email, there will be an email waiting for you
Follow the instructions in the email to reset your password

Please note, if:

The reset email does not appear in your inbox after a few minutes check your junk, spam, and promo folders. The reset email comes from: noreply@em.yell.com
If you don’t receive an email - your email account may be blocking the password reset email. Please add the following email address as a safe sender and email contact : noreply@em.yell.com
- Once this email address has been added, please follow the steps to reset your password.

Question 3

I am having problems logging into my Yell Business Account

Accepted Answer

If you are experiencing problems accessing your Yell business account, please contact Customer Care:

Live message – Click the Send Message Now button at https://yell.com/contactus to message our Customer Care team Mon-Fri 8am-5pm.

Call us – Speak to a member of our team on 0800 555 444, Mon-Thu 9am-5pm, Fri 9am-4.30pm 

Question 4

What functionality is available within the Yell for Business app?

Accepted Answer

Click here to read our handy guide that will take you through the basics such as how to create or claim your Yell listing, log in for the first time, update the content on your business listing, manage your Yell reviews, and more!

Question 5

How do I log in to the Yell for Business app?

Accepted Answer

When you first launch the app, you’ll be asked to log in. Simply enter your Yell username and password and tap the Login button. 

If you cannot remember your password, then you can reset it by tapping the Forgotten password? link and entering in your email address. 

Please note, if:
The reset email does not appear in your inbox after a few minutes check your junk, spam, and promo folders. The reset email comes from: noreply@em.yell.com
If you don’t receive an email - your email account may be blocking the password reset email. Please add the following email address as a safe sender and email contact : noreply@em.yell.comOnce this email address has been added, please follow the steps to reset your password. 

If you have not yet setup a Yell account and claimed your Yell business listing, tap the Find your Business Listing button to start this process. 

Question 6

Can I view my invoices and billing information from the Yell for Business app?

Accepted Answer

You can access your account information in the Yell for Business app by tapping the Account tab and selecting Account Management. From this screen you can:

View and download your Yell invoices
Check your account balance
See when your next payment is due
View a full history of all transactions and orders with Yell

Click here to view our handy guide that takes you through the basics of using the Yell for Business app.

Question 7

Why can’t I update my contact details instantly in the app?

Accepted Answer

To ensure the accuracy of our data, Yell will manually verify changes to these fields before putting them live. As soon as we have verified the details the app will update.

Question 8

How do I download the Yell for Business app?

Accepted Answer

Simply search for Yell for Business in the App Store or on Google Play, or click on the links below:

Download on the App Store

Get it on Google Play
Click here to read our handy guide that will take you through the basics such as how to create or claim your Yell listing, log in for the first time, update the content on your business listing, manage your Yell Reviews and more.

Question 9

How do I know which listing page or branch I'm currently editing?

Accepted Answer

At the top of the My business screen you’ll see the business listing you are currently editing.

Question 10

How do I report a bug or give feedback on the app?

Accepted Answer

We are always looking for ways to improve the Yell for Business app. If you would like to provide feedback, then you can email apps@yell.com.

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