You can encourage your customers to leave a review on Yell.com if it reflects their genuine experience with your business. Businesses should encourage reviews from a broad range of customers and not selectively request reviews only from customers likely to leave positive feedback. 


The easiest way to do this is by using our Request a Review feature. This allows you to send a customised email to your customers inviting them to leave feedback and track whether it resulted in a review.


You can access this feature in the Reviews section of your business account or through the Yell for Business app.
 
When encouraging reviews, please make sure that:

• Customers are free to leave honest feedback, whether positive or negative
• You do not offer incentives or rewards in exchange for reviews
• You do not pressure customers to leave positive reviews


Please note that for reviews to be published, customers will need to create a Yell account or sign in using Google or Facebook.


You can also promote your Yell Reviews offline by displaying “Review us on Yell.com” stickers at your business premises. To download stickers, please visit our brand page. 


Alternatively, please contact our Customer care team: 

Live message – Click the Send Message Now button at https://www.yell.com/contactus/ to message our Customer Care team.
Monday–Friday 8:30am – 5pm

Phone – Call 0800 555 444 to speak with a member of our team.
Monday–Thursday 9am – 5pm, Friday 9am – 4:30pm