Once you’ve activated Yell Messaging, potential customers will be able to message your business from across the Yell network.


  • Your business listing on the Yell website and search app will display a Message button so customers can send you a text message.

  • Across Apple Maps and Spotlight search, a Message button will appear on your listing. Apple Chat Suggest also provides a click-to-call or message option wherever your phone number appears for iOS users.

  • Google Business Messaging is available when you buy any Yell product (eligibility criteria applies) and allows customers to message businesses via a Chat button in mobile search results and on Google Maps.


All messages received from across the Yell network are managed by our helpful chatbot Hartley who instantly responds to messages from potential customers before delivering the details to you via the Messages inbox in the Yell for Business app.

**Yell Messaging Advanced is no longer available to new customers**