Question 1

Introduction

Accepted Answer

The FREE Yell Business app provides you with instant and round-the-clock access to manage your Yell listing - and more! With a range of helpful features and an easy-to-use interface, the app helps make sure your business looks great online.

Please find a list below of useful articles to help you get the best from your Yell Business app.

· Set up a new listing on Yell.com

· Claim an existing listing on Yell.com

· Log in or reset your password

· Managing your app & account settings

· Reviewing your notifications

· Editing your profile

· Managing photos on your listing

· Managing Reviews

· Getting Help & Support

· Messaging (**Yell Messaging is no longer available to new customers** )

· Messaging Advanced (**Yell Messaging Advanced is no longer available to new customers** )

· Job Posting

· Payments

· Enhanced Review Management

· Social Media Linking

· Social Media Posting

· Listing Management

· Website & Store Editor

· Performance Analytics

· Account Management

Question 2

Set up a new listing on Yell.com

Accepted Answer

1. Tap Create account on the app home screen

2. Fill in your details to register a new account, check the Privacy Policy and then tap on Create account

3. Tap on Find your Business Listing to begin a search on Yell’s live listings

4. Enter your business name & postcode to start the search

5. If your business is already displayed in the list, skip to Section 2. If it doesn't appear in the list, tap Business not listed

6. Select an address from the list, or tap Enter address manually

7. Input all your business details and tap Continue

8. Enter your business contact details, and tap Continue

9. Start typing to find a suitable classification for your business

10. Confirm details about how long your business has been operating, its legal status and T&Cs before tapping on Continue

11. Tap Claim this listing to finish claiming the listing for your business

12. Enter your contact details to create your account, tap the blue slider icon to confirm you agree to the legal terms, and tap Claim this listing

13. Tapping on View my listing will then take you to the main app page

Question 3

Claim an existing listing on Yell.com

Accepted Answer

1. Tap Create account on the app home screen

2. Fill in your details to register a new account, check the Privacy Policy and then tap on Create account

3. Tap on Find your Business Listing to begin a search on Yell’s live listings

4. Enter your business name & postcode to start the search

5. Select your business from the list shown

6. Select your business and then tap on Claim this listing

7. Enter your contact details to create your account, tap the blue slider icon to confirm you agree to the legal terms, and tap Claim this listing

8. Tap View my listing, and check your email to verify your account

9. You have now successfully claimed your listing, and the main app page will load so you can view it

Question 4

Log in or reset your password

Accepted Answer

1. Log into the app using your email address and password

2. If you have forgotten your password, tap Forgotten Password? and follow the on-screen instructions to reset your password

3. Once you have successfully logged in, the main app page will display

Question 5

Managing your app & account settings

Accepted Answer

1. To access your app and account settings, tap the Account tab

2. Tap the cog icon in the top right-hand corner of your screen to access the app settings screen

3. Here you can check and amend your app and account settings

Question 6

Reviewing your notifications

Accepted Answer

1. Make sure your app notifications are switched on by tapping on the Account tab, then ensuring the blue slider is activated for 'Helpful hint notifications'

2. When you have a new notification, the bell icon in the top right-hand corner of your screen will feature a red circle with a number in it

3. Tap on the bell icon, and a list of your latest notifications will be displayed where you can read or dismiss them

Question 7

Editing your profile

Accepted Answer

1. Tap on Manage profile on the main app screen

2. On the Profile screen, you can add and edit your business details and links

3. Scroll down the page and fill in as much information as possible about your business in all the relevant fields

4. You can tap Business Highlights to edit and select up to 3 highlights which will appear under 'Why Choose Us?' on your Business profile page

5. Tap Safety to add in COVID related highlights to show how your business is COVID compliant

Question 8

Managing photos on your listing

Accepted Answer

1. Tap on Manage photos on the main app screen

2. At the bottom of the Photos page, tap on Add photos

3. You will be prompted to either upload a photo from your phone's photo album, or take a new photo using your phone camera

4. If you choose the option to upload a photo, the app will load images from your phone's photo album for you to choose from. You can select and upload up to 10 photos at a time

5. If you choose to take a photo using your phone, you will need to grant permission for the app to access your camera. Then take your photo and choose how you want it to be cropped within a square format, and it will be uploaded to your listing

6. When you have added images to your listing, you can tap on a photo to add a caption, or delete it

7. Add your photo caption (up to 50 characters long) and then tap Update, or delete the photo by tapping the bin icon in the top right-hand corner of the screen

8. Confirm if you wish to delete the photo, or tap Cancel to keep it

Question 9

Managing Reviews

Accepted Answer

Requesting reviews

1. Tap Manage reviews on the main app screen

2. Tap Request a new review

3. Choose whether you want to send a review request to a customer by SMS (text message) or email

Sending a review request by SMS

4. Review the legal terms, then tap Confirm to agree to them

5. Add the mobile numbers for all customers you wish to send the review request to, along with your mobile number, then edit your message copy as desired (up to 65 characters), and tap Send

Email

6. Review the legal terms, then tap Confirm to agree to them

7. Add the email addresses for all customers you wish to send the review request to, then edit your message copy as desired (up to 1000 characters), and tap Send

Responding to reviews

8. If you have received a review on your Yell profile, it will appear on the Reviews screen. Tap on the review you want to reply to

9. The review will open in a new screen, and then tap Reply to review

10. Type a professional response (up to 1000 characters) and then tap Send

Question 10

Getting Help & Support

Accepted Answer

1. Tap on the Help icon in the navigation bar to access our Help Centre

2. In the Help Centre, type your question to find a useful article

3. If you don’t find what you are looking for, you can tap to Contact customer support

4. Help is even available through our WhatsApp messaging service. Tap on Message us

How can we help you today?

Support articles

Yell Business app User Guide