Question 1

Messaging

Accepted Answer

**Yell Messaging is no longer available to new customers**

1. Tap Messages in the navigation bar

2. You are prompted to activate the messaging feature. Tap Get started

3. Select a realistic and appropriate target response time for your messages

4. Review the terms & conditions and tap the tick box to confirm your agreement, then tap Submit & Finish

5. To receive a notification each time you receive a message, tap Enable Notifications

6. Toggle to switch notifications on within your phone's settings

7. Your account will then be verified for messaging. This can take up to 2 working days to activate, but you can still access your Inbox to view previous messages

8. You will receive a notification once verification has been completed. Tap Done

9. When you receive a new message, it will appear in your Messages inbox. Tap on the message to open the full conversation

10. You will notice that our helpful bot, Hartley, has immediately responded to the enquiry, collecting the name of the potential customer before passing to you. You can respond by tapping on New Message

Switching off Messaging

11. Tap on Account in the navigation bar

12. Tap on the settings icon on the top-right of the screen

13. Tap on Messaging availability and then toggle off

Question 2

Messaging Advanced

Accepted Answer

Accessing Advanced Questions

**Yell Messaging Advanced is no longer available to new customers**

1. Tap on Account in the navigation bar

2. Tap on Products

3. Tap on Advanced Questions

Editing Advanced Questions

4. Tap on the + icon to add a new question or tap the arrow next to a question to re-word it

5. Type the question you would like asked before a conversation is passed to you and then tap Done

6. To remove questions or change the order, tap on Edit

7. Icons appearing next to each question allow them be removed and the order changed. Once you’re happy, tap on Done

Question 3

Job Posting

Accepted Answer

1. Tap on the Jobs tab in the navigation bar

2. Pinch to zoom in and out on the map to find relevant jobs in your local area

3. Tap Edit search to customise business classification and search radius

4. Tap on map pins to see details of each job posting. Tap Interested to express your interest. If the job poster wants to contact you, you will receive a message in the Yell for Business app

Question 4

Payments

Accepted Answer

1. To get started, tap the Payments tab in the bottom navigation. Then tap ‘Setup Payments Request’.

2. To continue to set up, tap ‘Setup Payments Request’.

3. To continue to set up, tap ‘Setup Payments Request’.

4. Tap which payment method you would like to set up: bank transfers (BACS) or PayPal. Don’t worry – you can come back and set another payment method up later.

5. To begin accepting payments via bank transfers (BACS), enter your bank account details for where you would like to receive customer payments.

6. To begin accepting payments via PayPal, enter the username of the PayPal.Me account where you would like to receive customer payments.

7. Now in your Payments hub you can see an overview of your payments history. From here you can also request money or edit your payment details.

8. Tap on ‘Customers’ in the top navigation to see existing customer profiles. To create a customer profile so you can request payment, tap ‘Create new customer’.

9. Next, either tap ‘Import from Contacts’ or manually add the customer’s details, then tap ‘Create’.

10. Now you will be able to view your customer’s profile. Tap ‘Request money’ if you want to request payment, or tap ‘Edit’ to update their details.

11. Add the amount you would like to request. Select which listing/business you would like to request payment for (if you have multiple listings), which customer you want to request payment from, and whether you want to accept the payment via BACS (bank transfer) or PayPal. You can also add a note to the customer about what the payment is for.

12. Once you have requested a payment, you can preview or share the request with the customer via Messaging (Messaging not available to new customers), a QR code, or another app like WhatsApp.

Customer View

13. The customer will be able to view your payment request details and pay using your preferred method.

14. Once paid, you can mark the request as paid and the business will be notified.

15. If you need any help with the request or paying, tap ‘Contact Yell’.

Question 5

Enhanced Review Management

Accepted Answer

1. Tap Manage reviews on the main app screen

2. Tap Request a new review

3. Select which method you wish to request a review by

Requesting a review by SMS

As a Yell customer with Reputation Manager or Connect, you can send up to 50 complimentary SMS review requests a month

4. Edit and personalise your message, then tap Send

5. Tap the Requested tab to access tracking functionalities. You can also tap Resend to send a reminder to contacts who have not yet posted a review after 7 days of the first request

Requesting a review by Email

When sending requests by email, an enhanced template is used to help your business look more professional

6. You have up to 1000 characters to edit and personalise your message, then tap Send

7. Tap the Requested tab to access tracking functionalities. You can also tap Resend to send a reminder to contacts who have not yet posted a review after 7 days of the first request

Question 6

Social Media Linking

Accepted Answer

1. Tap Manage profile on the main app screen

2. Tap on Listings and then toggle Show the listings that require attention on

3. A filtered view will appear, look out for social media channels on this list. Tap to resolve any appearing on this list

4. You can view an overview of any issues, if it requires linking, tap on Link account

5. A webpage will open on your device with a link to connect your social media channel

6. Tap Yes to verify the social media account you wish to link your account

7. You are taken back to the app, which will show the listing as having no issues

Question 7

Social Media Posting

Accepted Answer

1. Tap Manage posts

2. You can scroll down to view previously posted and received social posts

3. Select which social channels you want to post to, and compose your post with text and an image. Then tap Send

Question 8

Listing Management

Accepted Answer

1. Tap on Manage profile

2. Tap on Listings, and then scroll down to view the online listings that your business details have been distributed to

3. Tap Duplicates to check if there are any duplicate listings containing your business details that may require action

Question 9

Performance Analytics

Accepted Answer

1. From the Account tab, scroll down and tap Analytics

2. A combined view of your Yell products' performance can be seen here

3. You can scroll to see performance data for Appearances, Clicks, and Contacts

4. You can also calculate how many sales you need to deliver a return on your advertising investment

5. You can look at data over 7, 30 or 90 days, 6 and 13 months (to identify seasonal trends), or choose a custom date range

6. You can see individual product performance by selecting the relevant product from the dropdown list

Question 10

Account Management

Accepted Answer

Accessing your account

1. Tap the Account tab

2. Tap on Account management to see an overview of your account

3. Tap on My orders, Transactions or Invoices to view more information

Viewing orders, transactions and invoices

4. My orders shows an overview of your Yell programme and pricing for each order line

5. Transactions lists your payment history. It also includes details of any credits to your account

6. Invoices lists each of the invoices produced in relation to your Yell programme

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Yell Business app User Guide