Yell encourages all personal reviews from genuine experiences, both positive and negative, to help our users make informed choices. Negative reviews give businesses great opportunities to improve, and we encourage all business owners listed on to listen and respond to negative reviews using the comment feature. So no, you won’t get into trouble for sharing your bad experience with our community.


However, reviews may be removed if they breach our Reviews Policy or the Conditions of Use, or if we’re unable to verify your feedback with you. Sometimes we might contact you to verify your full details in case your review is reported, in accordance with the Defamation Act.