Yell welcomes reviews based on genuine first-hand experiences, whether they are positive or negative. Honest feedback helps other users make informed decisions and allows businesses the opportunity to respond and improve their services.


Businesses listed on Yell.com can reply to reviews using the comment feature, and we encourage respectful and constructive dialogue between reviewers and businesses.


However, all reviews must comply with our Reviews Policy and Yell.com Conditions of Use. Reviews may be removed if they contain prohibited content, appear misleading, or otherwise breach our guidelines.


If a review is reported or flagged for review, we may carry out checks and, in some cases, contact the reviewer to confirm additional details about their experience. If we are unable to verify the review or do not receive a response, the review may be removed.


For more information about how reviews are moderated, please see our Yell Reviews Complete Guide and Reviews Policy.