If you are a Yell Websites customer, you will need to repoint your domain name before we can set your Yell-built website live. This is because your domain is hosted by an external provider, such as 123-Reg, GoDaddy or 1&1 Internet. 

What do I need to do?

  1. Contact your current domain provider and request that the following DNS records are changed.
    1. Amend the current A record controlling the base domain (without the www prefix e.g. “yellexample.com”) to point to
    2. Replace the current record controlling the fully qualified domain e.g. “www.yellexample.com” with a CNAME record pointing to yell.multiscreensite.com
  2. Once the DNS records have been updated, let us know so we can set your Yell Website live. On average DNS records take anywhere between 24-48 hours to update across the web.

If you aren’t sure who your domain host is, or you get stuck, you can give our experts a call on 0800 555 444 and they’ll happily guide you through the process.

 My hosting company won’t let me repoint my domain, what can I do?

Some companies don’t offer hosting without a website which is why they may not let you repoint your domain. If that is the case, you will need to transfer your domain to us.

 .uk Domain

If your domain ends in .uk, please contact your hosting company and ask them to change the IPS Tag to TUCOWS-CA.  

When that is complete, contact us and we can complete the transfer.

 .com, .net, .org Domain

If your domain ends with anything else, such as .com, .net, .org etc., please ask your hosting company to unlock the domain, update the domain administrator email address to your personal email, and provide you with the domain name’s Auth Code (sometimes referred to as an EPP Code).

Once they confirm this has all been done, contact us so we can start the transfer process for you.

You will then receive an email asking you to accept the transfer and enter the previously mentioned code, it then takes 5 days for the transfer to complete.

Once you have confirmed the authorisation, contact us and we will complete the transfer.