How can we help you today?

Billing and Payment 9

• How can I find a copy of my invoice?
• How can I make a payment to Yell?
• How do I update my bank account details for Direct Debit payments?
• I am logged in but unable to see my list of products or invoices
• When will my Direct Debit payments be taken?

See all 9 articles

External domain support 12

• Fast Host repoint guide
• GoDaddy repoint guide
• Namecheap repoint guide
• Names (Namesco) repoint guide
• TSOHOST repoint guide

See all 12 articles

Yell Reviews - Help for business owners 13

• Can I remove a negative review on my Yell listing?
• How do I remove a review?
• How do I encourage my customers to post reviews of my business?
• My customer posted a review but it is pending or not visible on my listing?
• Can I opt out of receiving reviews or Quick Rates?

See all 13 articles

Yell Reviews - Help for Yell reviewers 19

• Reviews guidance and policy
• How do I write a review on Yell.com?
• Do I need to create a Yell account to post my review?
• How do I delete a review I have written?
• Can I edit or change my review after it’s posted?

See all 19 articles

Yell Reviews - Complete guide 1

• Yell Reviews - Complete guide

Websites 18

• How do I access the website editor?
• Moonfruit Closure / Yell & Wix Migration FAQs
• How do I connect my domain to my new Yell website?
• How do I set up email hosting?
• Update your website’s domain settings

See all 17 articles

Yell.com 16

• About Yell.com
• Edit my business listing on Yell.com
• Call Counter FAQs
• Yell.com for business owners
• How to use the new Job Posting feature on Yell.com

See all 16 articles

Yell Messaging 5

• What is Yell Messaging?
• How do I know when someone messages me?
• How can I disable Yell Messaging?
• How will potential customers be able to message me?
• What happens if I do not respond immediately to a message?

Yell Messaging Advanced 8

• What is Yell Messaging Advanced?
• How do I know when someone messages me?
• What is the Advanced Messaging badge on Yell.com?
• What should my custom questions be for Yell Messaging Advanced?
• How do I set up my questions for Yell Messaging Advanced?

See all 8 articles

Smart Performance 7

• How can I make amendments to my Smart Performance campaign?
• What are the channels included in Smart Performance?
• How do I find my statistics for Smart Performance?
• How do I view my adverts for Smart Performance?
• What areas can I target?

See all 7 articles

Reputation Manager 14

• What do the different statuses mean on my business listings?
• What is Reputation Manager?
• What do the duplicate listing statuses mean?
• How do I use the Reputation Dashboard?
• How do I view and make social postings?

See all 14 articles

Social 8

• How do I accept the admin permissions request Yell has sent me?
• How do I find my statistics for my Social Advertising?
• What areas can I target?
• What are the 'Interest Targets' that I can choose from?
• How much text is allowed on my Facebook advert images?

See all 8 articles

Connect and Wave 3

• How do I use the Connect dashboard?
• Why has my Facebook/Google My Business become unlinked?
• What are the image sizes for Facebook and Google My Business?

PPC 1

• How do I view my PPC analytics?

Extended Distribution 2

• What is Extended Distribution?
• How do I link my social media profiles for Yell Extended Network Distribution?

About Yell 1

• Yell Business: How does it work for business owners?

Yell Standard (New) 0

Yell Advanced (New) 1

• What is Extended Network Distribution?

Yell Expert (New) 2

• What is Social Media Management?
• How do I create social media profiles to use with Social Media Management?

Smart Website Upgrade FAQs 36

• What is a Smart Website powered by Wix?
• Why are Yell website customers being upgraded to Smart Websites?
• What are the benefits I will get from this upgrade?
• What if I don’t want to be upgraded?
• When will websites be upgraded?

See all 36 articles

Yell account 15

• How do I log in to my Yell online account?
• How do I reset my password?
• I am having problems logging into my Yell Business Account
• What functionality is available within the Yell for Business app?
• How do I log in to the Yell for Business app?

See all 15 articles

Contact Yell 5

• How can I contact Yell?
• What can Yell products do for me and my business?
• What if I can't pay my bill?
• What if I’m struggling with debt?
• What if I’m experiencing health challenges?

Online Purchase Support 2

• Can I buy Yell products online?
• Online purchase FAQ

Next Steps 24

• I’ve just purchased a Yell product, what happens now?
• 8 tips to drive traffic to your website
• 10 ideas for valuable content to add to your website
• How do I check the analytics for my programme?
• Online purchase next steps

See all 24 articles

Cancellation and Complaint 3

• How do I cancel my Yell advertising or product?
• When can I cancel my Yell contract?
• Dissatisfied with Yell's products or service

Guidelines 3

• Yell Social Media and Messaging Guidelines
• Notice and Takedown Policy
• Yell’s Beauty & Cosmetics Guidance

Live Service Checker 1

• Live Service Checker

Yell Business app User Guide 21

• Introduction
• Set up a new listing on Yell.com
• Claim an existing listing on Yell.com
• Log in or reset your password
• Managing your app & account settings

See all 21 articles

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